JFK Terminal One and Ink partner to reduce disruptions and ensure operational continuity

Ink DRS: A robust backup system for JFK Terminal One to reduce disruptions

JFK Terminal One Group Association (TOGA) and Ink Innovation, a travel technology provider, have joined forces to run a trial for a disaster recovery system aimed at managing operational disruptions at John F. Kennedy (JFK) Airport Terminal One. The pilot project, which successfully tested Ink DRS (Disaster Recovery System), marks a significant step towards ensuring uninterrupted operations and passenger satisfaction.

Ink DRS, provided by Ink, has been implemented at Terminal One, the only 100% international JFK terminal. As JFK undergoes a major redevelopment program, aiming to accommodate 75 million passengers within the next decade, the need for robust backup services has become crucial.

The primary objective of this trial is to demonstrate that Ink DRS can serve as a quick, stable, scalable, and efficient alternative to the manual processes currently in place. By implementing Ink DRS, JFK Terminal One Group aims to ensure uninterrupted passenger processing, flight operations, and post-flight messaging, even in system failures. The first stage of the trial involved the collaboration of major airlines, including Air New Zealand, Air France, and Korean Air.

“TOGA is committed to providing world-class service to the people of New York State and New York City. With the construction of JFK, we are urged to take practical actions to mitigate the risks of outages. Ink DRS is the only system we know is running on tablets and mobile phones, which are independent of the airport infrastructure,” said Steve Rowland, Executive Director of Terminal One.

Ink DRS completed the Cold Backup flow in a live environment during the trial. This included the creation of flights, seat mapping, registrations, SSRs, and allowances as per airline requirements. DRS service points for check-in and boarding processing were activated, and passengers and groups were processed seamlessly, including APIS, PNL, and bag handling. Ink DRS demonstrated its ability to exchange passenger and bag data with airport systems, such as security and BRS, ensuring smooth operations throughout the passenger journey.

One of the key highlights of the trial was the processing speed and capacity of Ink DRS. Even during peak processing times, the system maintained a rate of 50 passengers per hour at check-in per service point, with recorded check-in times for various actions of up to 30 seconds per passenger and up to 6 seconds for boarding.

Furthermore, the trial demonstrated the quick adoption and ease of use of the Ink system. Agents were able to replicate the entire passenger processing flow after just a 45-minute training session.
“We are honoured to be a part of JFK’s transformation into a global gateway program. While the primary purpose of this trial is to introduce our DRS risk management capabilities in JFK Terminal One, the system integration with our mobile sets will also allow TOGA to observe how to redesign passenger flow within restricted areas,” said Blaine Powell, Chief Sales Officer of Ink.‍

During the trial period, Ink’s DRS will be closely monitored to assess its effectiveness in managing disruptions and improving on-time performance. This trial will also provide valuable insights into how Ink DRS can optimise operations and reduce congestion at JFK.

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor’s degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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