American Airlines Customer Service team members ratify new agreement

Also, throughout the year beginning March 1, 2024, American Airlines will continue to enhance the AAdvantage program so that loyalty with American goes even further for AAdvantage members.

FORT WORTH, TEXAS – American’s nearly 15,000 Customer Service team members across airports, Premium Guest Services and Reservations, represented by the CWA-IBT, ratified a new five-year agreement with the company. The new contract includes significant improvements in pay, benefits and quality of life provisions important to American’s team.

“We are pleased to reach a new agreement with the CWA-IBT that ensures our Customer Service team members are paid well and provides the improvements that matter most to our team,” said American’s CEO Robert Isom. “I’m grateful for both the company and CWA-IBT negotiating teams who delivered on this shared commitment of taking care of our team. Our Customer Service team members go above and beyond to care for our customers every day and this is a contract they’ve earned.”

The American Airlines AAdvantage program continues to lead the travel rewards industry in 2024

The award-winning AAdvantage program is the largest and world’s first loyalty program that gives members access to unparalleled experiences, with more ways to earn and use miles, and more rewards and status benefits.

“There has never been a better time to be a member in the award-winning AAdvantage program. American has built a travel rewards program that’s simple and rewarding for everyone,” said Scott Chandler, American’s Senior Vice President of Loyalty and Revenue Management. “We have one goal in mind: offer the best loyalty rewards program, unmatched. This means delivering true value for our members through rewards and the best experiences based on their engagement in the program.”

With recent additions to the AAdvantage program like AAdvantage Hotels and AAdvantage Events, members have more opportunities to earn rewards faster. And coming soon, members can earn miles when they pay with cash to upgrade to a premium cabin.

American is also adding a new Loyalty Point Reward choice: Get additional Loyalty Points toward AAdvantage status, starting at the 15,000 Loyalty Point Reward level.

Loyalty Points needed to reach AAdvantage status and Loyalty Point Reward levels will stay the same for the upcoming qualification year. The status qualification year for 2024 begins on March 1, 2024, and runs through February 28, 2025.

Μore ways to use AAdvantage miles

New Enhance with Miles opportunity: Once members reach AAdvantage Platinum Pro status, they can dine in luxury at the airport by redeeming miles for Flagship First Dining passes.
Upgrade with American Airlines partners: Customers will be able to redeem miles for upgrades with select airline partners in 2024.

As always, AAdvantage members can keep using miles on flights, upgrades, lounge memberships, hotels, car rentals and more.

Members only: Exclusive AAdvantage member benefits

Travel is better as an AAdvantage member, and later in 2024, American will offer benefits exclusive to its members.

Same-day standby: Stand by for an earlier domestic flight free of charge.
Extended Trip Credit: Enjoy six more months to use Trip Credit than non-members when canceling travel online.
Admirals Club One-Day Passes: Buy a One-Day Pass to visit Admirals Club lounges.
Flagship Lounge Single Visit Passes: Buy a pass to enjoy this premium lounge.
24-hour trip hold: Need time to decide before booking? Put flights on hold free of charge for up to 24 hours.

Starting later this month, AAdvantage members will be able to cancel non-refundable Basic Economy tickets and receive a partial trip credit for a fee. American will continue to look for ways to create a more exclusive, rewarding experience for AAdvantage members.

Vicky Karantzavelou

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor’s degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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